I love Starbucks.
I don't even like coffee. But I love Starbucks. In the winter, I am a tall skim chai (yum, yum). And all summer long I am a tall mocha frapp--no whip, thankyouverymuch. Every once in a while I splurge and get a grande (medium, as Mattio would say :), but very, very very rarely do I go whole hog (literally!) and get the venti (large).
So today, I decided, was a tall skim chai kind of day. I had a couple of free drink coupons--thanks to my pal Sara--and I had to drop Madeline off at her friend's, so I offered to pick up coffee for the friend's mom, as well. So I go in and order my drink and a tall coffee for friend's mom; and go to pay with my coupons, and do you know what the cashier said to me?
He said (not snotty, but completely serious), "If you're drinks are going to be free, why not splurge, and make them venti?"
I looked at him, smiled, and said, "Why not?"
That, my friends, is customer service.